FAQ
How can I contact the service center?
You can contact our service center either via phone on 01514003 Ext: 220 or via email to info@technoblue.net
What are the working hours?
We provide our services from 9:00AM till 5:00PM from Monday till Friday.
Where is the Service Center located?
Equipment Ltd Building, 3rd Floor, Near Freeway Center Dekwaneh
Does the warranty cover my data?
No, the warranty covers only hardware defects that did not result from any misuse or customer abuse. In case the defect is from the HDD/SSD, the part will be replaced without any data recovery.
How do you ensure that my data is secure?
We never compromise on your data, logins and passwords, and other confidential information. Our employees are made to sign a non-disclosure agreement before they start working with Technoblue, and any violations are severely dealt with.
Is the password needed when I deliver my device for repair?
Yes, it is very important to have the device password/pin so we can duplicate the issue and perform the final tests once the repair is done.
What happens next once I submit my device for repair?
Once you submit your device at our Service Center, our certified technicians will check your device and provide you a quotation in case your device is out of warranty. You will then receive an email and a call to inform you about the defect, parts that needs to be replaced and the cost of repair. Once we receive a go ahead from you , we will start the process and keep you informed once the repair is complete . While our technicians are working on your device you can track the status online through our website by using the reference number provided at the time of submitting your device.
What do I have to do to keep my device’s warranty in effect?
Make sure your device is always serviced at the authorized service provider (Technoblue), disassembling the device on your own or at any unauthorized workshop may result in voiding your warranty.
Is there any service charge for checking up my device?
Yes, a minimum service charge of 150,000LL apply on out of warranty devices that have been checked and the client refused the provided quote.
How can I order a genuine part for my out of warranty device?
Once the quote and ETA are provided by our service center and you decide to proceed with the part order, a 50% down payment has to be paid and the order will be processed immediately.
What are the available payment methods?
Cash Only
Are there any payment terms?
Service charges can be paid in both USD or the equivalent market rate. VAT has to be paid at the equivalent rate for End-Users. Dealers who pay in USD will be able to benefit from paying the VAT in LBP according to the official rate 1507.5LL
Do you offer pick up and return repair service (PUR) for warranty devices?
No, currently we are only providing services for walk in clients, and very soon we’ll be launching our on-site service.
How long do you expect my service to take?
We provide 5-7 days repair policy for In Warranty devices.
*Shipping delays may occur.
Do you provide IT contracting services?
Yes, you can check (Our services) page for additional details.
Do you provide cracked software?
No, we can only provide licensed software, non-genuine software installation is forbidden at our service center.